Shipping & Returns

At Silver Rim Ranches, our goal is to make getting high-quality, ranch-raised beef as easy as possible. Whether you pick up locally or have your order shipped, we carefully package every order to help keep your beef cold and in great condition from our ranch to you.

Local Pickup

Local pickup is available at our permanent pickup location:

Lake Cove Resort & Marina
Westwood, California

Pickup Hours:
9:00 AM – 5:00 PM
Monday - Friday

Once your order is ready, you’ll receive instructions for pickup.

Beef Shipping

We currently ship beef within the contiguous United States.

All shipped beef is packaged with insulated materials and dry ice to help maintain proper temperatures during transit. Orders are shipped directly to the address provided at checkout.

Because beef is a perishable product, we strongly recommend shipping to an address where someone can receive the package and bring it inside as soon as possible.

Important Shipping Information

  • A valid physical street address is required. We cannot ship to P.O. Boxes.

  • Customers are responsible for providing an accurate shipping address.

  • Tracking information will be provided once your order ships.

  • Delivery times may vary depending on location, carrier delays, weather, and other circumstances outside of our control.

  • Your beef may arrive partially thawed. This does not necessarily mean the product is unsafe.

  • Most of the beef will arrive frozen, though some slight thawing may occur.  As long as the beef is under 40 degrees Fahrenheit, it is still safe to consume according to USDA guidelines.

  • Upon delivery, place your beef in the freezer or refrigerator as soon as possible.

  • If your package arrives warm, damaged, or you have concerns about the condition of your order, please contact us as soon as possible.

Shipping Rates

Shipping costs vary based on the size of your order and delivery location.

Your shipping cost will be calculated at checkout.

Because shipping frozen beef requires insulated packaging and dry ice, shipping costs may be higher than standard package delivery.

Delivery & Temperature

Our goal is for your beef to arrive frozen. However, some thawing may occur during transit, especially during warmer weather or extended carrier delays.

If your beef arrives cold and still contains ice crystals or is at or below 40°F, it can generally be safely refrigerated or refrozen according to USDA food-safety guidance.

When in doubt, contact us before consuming the product.

Returns & Refunds

Because our beef is perishable, we cannot accept returns once it has shipped or been picked up.

If your order arrives damaged, excessively warm, or you experience another delivery issue, please contact us as soon as possible. We want to make it right and will work with you to determine the best solution.

Please include your order information and, when applicable, photos of the package and product so we can better understand the issue.

Contact:
Silver Rim Ranches
kaidyn@silverrimranches.com

We appreciate your business and are proud to share our beef with your family. Thank you for supporting Silver Rim Ranches.